Handle a rejection and resubmit
When a reviewer rejects your package, fix the content it contains and send the same package back through review.
Before you start: you should have a package in workflow — see Submit content to workflow.
What a rejection means
Section titled “What a rejection means”Reject sends the package back for revision: the workflow moves the package to an earlier step instead of forward, and the package stays Active. Nothing is deleted and none of your changes are lost — the items in the package are untouched. The reviewer’s Comment from the rejection dialog is recorded in the package’s workflow history; that comment is the feedback you act on.
(Rejection is different from Cancel, which ends the workflow and deletes the package.)
- Open the Dashboard and look at My Queue. A rejected package comes back as an active package — check Assigned to Me if the revision step was assigned to you, or find it under My Packages.
- Click the package to open its review page.
- Read the feedback: scroll to the Workflow History at the bottom. The rejection entry is marked in red and shows the reviewer’s comment, for example: Comment: “Please fix the broken link on page two.” The timeline above shows which step the package was sent back to.
- Fix the content in the package:
- For content items, open the package’s items and edit the ones the reviewer flagged. Edits made in the package context update the package’s working copies.
- For site changes, reopen the site editor with this package (see Edit site pages) and correct the pages.
- Send the package forward again. Back on the package’s review page, use the action button the current step offers — for example Route for Approval or Approve, depending on how your workflow is configured. Add a Comment describing what you changed, then confirm.
Verify
Section titled “Verify”After you act, the package’s current step advances again — the header on the review page shows the new step, the workflow history gains your entry with your comment, and the package appears in the reviewer’s Assigned to Me or Unassigned queue instead of yours.
Troubleshooting
Section titled “Troubleshooting”- No action buttons on the package page — you can only act when the current step is assigned to you (administrators can always act). If the step is unassigned and you are eligible, use Assign > Assign to me first.
- You can’t find the package anywhere in the queue — if the workflow was cancelled rather than rejected, the package was deleted. You will need to make the changes again in a new package and resubmit — see Submit content to workflow.